Shipping, Returns & Warranty Policies
We know policies aren't fun to read — so we’ve organized everything below to be as clear and straightforward as possible. Please take a moment to review it carefully before ordering.
Shipping Policies
Shipping Methods
*Most orders ship via FedEx Ground Home Delivery
-Business addresses ship via FedEx Ground
*Smaller or lower-value items may ship via USPS Priority Mail
*Large or high-value items will not be shipped via USPS
*International orders ship via USPS International Priority Mail unless otherwise requested
*You may choose a preferred carrier at checkout when available
Signature Requirements
*FedEx Ground shipments require an Indirect Signature
-If you won’t be home, you must leave a signed note for the driver
*High-value USPS shipments require a signature
*We cannot ship items without signature requirements
-This is required for insurance, tracking, and fraud protection
Order Processing & Backorders
*Most orders are processed within 48 hours of payment
*Backordered items ship as soon as they become available
*Backordered items may be canceled and refunded only if:
-The item has not shipped
-The item is not already en route to us
-The item is not a special-order product
Shipping Delays & Transit Issues
*Once a package is in the carrier’s possession, it is outside our control
*If an item is lost or damaged in transit, contact us and we will file an insurance claim and arrange repair or replacement
*Shipping costs are non-refundable for items returned due to:
-Refusal of delivery
-Late delivery
-Postal strikes
-Customs rejection
-Damaged labels
-Any other reason the item is returned undelivered
Expedited Shipping Disclaimer
*Next-day and second-day shipping are NOT guaranteed
*Shipping carriers do not guarantee delivery times
*If expedited shipping arrives late, we cannot recover or refund shipping charges
USPS Delivery Notes
*USPS Priority Mail is typically 2–4 days, but not guaranteed
*USPS Express Mail is typically 1–2 days, but not guaranteed
*“Delayed” does not mean “lost”
*We cannot expedite or intervene in delayed USPS shipments
Delivered vs. Lost Packages (Very Important)
*If a carrier shows an item as “Delivered”, it is considered delivered by the carrier
*Delivered but stolen or missing packages are not eligible for replacement or refund
*“Lost” and “Delivered” are not the same:
-Lost = claim possible
-Delivered = claim denied by carriers
*International shipments carry additional risk
-Once an item leaves the U.S., USPS cannot track it beyond customs
-Some countries have higher loss rates
-International shipping is at the customer’s risk
Third-Party Financing Disclaimer
*PayTomorrow, PayPal, and similar services are independent third parties
*Wyvern Creations is not a party to their financing contracts
*All financing disputes must be handled directly with the financing provider
*Please review their terms carefully before agreeing
Damaged Deliveries
*Contact us immediately if your shipment arrives damaged
*We will replace or repair only the damaged part, not the entire product
-Example: a bent foot loop will be replaced — not the entire bow
Return & Warranty Policies
Returns
*Returns must be requested within 30 days of invoice date
*Contact us before returning any item
*Refunds or credits apply to product value only
-Original shipping costs are non-refundable
*Customers are responsible for:
-Return shipping
-Proper packaging
-Insurance on high-value items
-We do not provide return labels
Return Timeframes & Fees
*Returns within 30 days: eligible for full credit (after inspection)
*After 30 days: 20% restocking fee
*No refunds after 30 days
*No returns after 6 months
*Special-order items are non-returnable
Return Conditions (No Authorization Will Be Issued If:)
*Item was not purchased from Wyvern Creations
*Item has been discontinued
*Item is defective but repairable under manufacturer warranty
*Item has been installed, mounted, fired, registered, or used in any way
*Item is not returned in original condition and packaging
-Any shots fired = item is considered used
*Item was improperly packaged for return
*Return is based on:
-“I don’t like it”
-“I don’t trust it”
-Accuracy issues caused by shooting technique
If you’re experiencing accuracy issues, we’re happy to evaluate, tune, or repair your bow — but we do not accept returns for technique-related issues.
Manufacturer Policies & Warranty
*Returns are subject to manufacturer rules and fees
*Modifying a product in a way that voids the manufacturer’s warranty also voids our ability to service it
*Please read all manuals and manufacturer documentation included with your purchase
Product Use Responsibility
*All bows and equipment require proper technique and attention
*Written instructions and instructional videos are provided
*Failure to follow procedures may result in damage or poor performance
*We cannot warranty or accept returns due to improper use or lack of practice
*These products are weapons and require full attention and responsibility
Liability Disclaimer
Wyvern Creations, LLC cannot be held liable for personal injury, or property damage due to the improper use of the equipment we sell. Guidelines for our products' safe use are outlined in the owner's manual. Owner's manual MUST be read prior to use and all guidelines followed.